Privacy Policy

Last updated: March 2023
Last reviewed: March 2023

We take privacy of your data very seriously. This Privacy policy sets out how and why we collect, store and process your data.
If you require further information, please contact or call +44(0) 1273 234 674

What information do we collect?

Website forms

On both our Contact and Support forms we collect your name and email address together with any other personal details stated in your query such as telephone numbers.

IP addresses and cookies

Please see our Cookie Policy

What do we do with your data and who do we share your information with?

We will never share your personal data with any other company other than those required to provide the following services.

Newsletter services: If you are subscribed to our Newsletter we will share your email address with MailChimp.
Deliveries and Support: If you require delivery and/or additional hardware and/or software support through third parties, we will ask you in advance for the contact details and your consent to be contacted by such third parties in connection with delivery/support.

Your rights

Access to your information: You have a right to access personal information we hold about you. This is called a “subject access request” which you can make in writing to . Provision of such information may be subject to the payment of a fee. You must inform us if the personal information which we hold about needs to be corrected or updated.
Right to delete your personal information
Unsubscribe from any direct marketing such as newsletters

Security

Security of your personal data

We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.

Retention of your personal data

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

Cookie Policy

Some cookies we use are essential, such as session cookies when you login to your support console. These temporary cookies will be deleted from your computer or device when you close your web-browser. To opt out of these cookies you will need to change the settings on your browsers cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

We use google analytics to measure and provide web site statistics. For further information please see Google Analytics Privacy Policy